City of Fort Smith, Arkansas

Utility Department


Posted on: Mar 13, 2018

Water Shutoff Scam

The City of Fort Smith has received information of a potential water cutoff scam. Customers have reported receiving calls from a company called DOXO, which is a payment processor. Reports state that they are asking residents to provide a credit/pre-paid card to avoid a water shutoff.


Please be advised this is NOT the City of Fort Smith. Fort Smith Residents who receive a call of this nature should get as much information as possible, including a call back number, and then contact the City of Fort Smith Utility Department at 479-494-3907. Residents can report a complaint on the Federal Trade Commission (FTC) website at